"I am writing to express my appreciation for the help I got from Trust Skoda Wolverhampton last month.

I had a problem with the satnav SD card which had developed a fault and neither Skoda UK nor my local Skoda agents in Gloucester seemed able to help.  As I had bought the car last year from Trust Skoda Wolverhampton I telephoned and spoke to Julie – she spoke to the Parts Manager and called me back, very promptly, to say there would be a replacement card available for me to pick up on my way to Scotland.

I drove up from Gloucestershire and called in, the new card was waiting for me, fitted and away with hardly any interruption of my journey – brilliant! 

 

I would like to express my appreciation and thanks to both Julie and the Parts Manager for their help with this.  Having now purchased two fairly new used Octavias from Skoda Wolverhampton in the last five years, you will be my first port of call as and when I need a replacement.

 Thank you."

- Tony Raphael

 

"Got a Skoda Karoq,  what a car, absolutely love it! Also, William at the Redditch branch was amazing so helpful made the whole process so effortless and stress-free. Even given a gift box for having ordered car from them. The car was covered in the showroom and it just made you feel special like nothing was too much effort. I will definitely not be going anywhere else to look for a car again. Skoda Redditch I am sorry but every 3 years you are going to be having to put up with me. Keep up the great work.

Perfect service."

- Trish Cornford

 

"The lads in Skoda Wolverhampton were all very welcoming, polite and informative. We were given an excellent service when purchasing our recent new car. Nothing was too much trouble and we were made to feel very much at ease making the whole car buying experience a complete hassle-free time. We were pleased with all staff members we dealt with but particularly Tom who we dealt with all through, from viewing the car, test drive and finally the safe delivery of my little Fabia and full talk on the workings and new additions to the newer model. Thanks for everything see you in about three years!"

- Janet McGreevy

 

“We purchased a T-Roc in July from Volkswagen dealer in Redditch and wanted to feedback on the excellent level of service we received.
Emma Harris was the member of staff who assisted us in our purchase.  She should be commended on her professionalism and knowledge and for keeping to her promises.  She ensured we were updated regularly on the progress of our purchase on the day. We took delivery and she spent time going through the various functions of the vehicle and ensuring we were happy before we drove away. All in all, we have had a most positive experience. Although we thanked her at the time we would if possible for her to be informed of our feedback to yourselves.

We are delighted to say we love the T-Roc."

Many thanks
 - Mr and Mrs  Parry

 

Dear Emma and Jon,


I meant to say thank you for the email/video message you sent me earlier in the week (Emma) and thanks to you both along with your other colleague when I called in earlier today, all now appears to be working as advised on the VW website.

The car is exceeding expectations, a quality vehicle, with technology that I have not seen on any of my cars before. The Tiguan is a quiet smooth drive, spacious and I feel I have definitely made the right decision, Andrea, Alex and Melissa are all very happy too. After doing a lot of research I decided as discussed with you Jon to go for petrol trusting that the car would come close to the quoted mpg figures and again I have not been disappointed, averaging between 43 and 45 mpg it is not far off what the Mazda was delivering as a diesel, 49 mpg.

I hope my visits to the showroom have been a true reflection of normality, a fine example of how Customer Service should be. A polite friendly team that acknowledge and seem pleased to have your business. You have both been superb, Jon for the deal you put together for me within budget, Emma for the test drive and seeing the sales process through to delivery. Collecting a new car is always a nice experience and letting my daughter Melissa be a part of that is appreciated, possibly she will collect her own in a few years time.

As I said last week it costs me nothing to say thank you and hopefully, it gives you both the recognition you deserve and the “nice warm feeling” that what you are doing is right. This experience is what gets the recommendations and hopefully both new a repeat business in the future. So a massive THANK YOU again to both of you for all that you have done for us over the last few weeks, have a great weekend and I will see you soon.

Many thanks


 - Mr Pete Winchester

 

Emma, 

Thank you so much for our new car. One extremely happy family and such a lovely touch with Eric's teddy. Amazing service you have given us and a credit to trust Volkswagen Redditch. 

Tom, Becky and Eric

 

"I am writing to express my thanks and appreciation for the support I have received from your staff. So first, congratulations on putting together a great team!

My wife, Hazel, and I bought a used Yeti from your dealership back in September this year and we were delighted with it when we picked it up. 

However, whilst driving the vehicle home to Bidford-on-Avon, we noticed a problem with the running of the engine. We reported this to Philip Jackson and Alan in the service department and together they quickly booked us in to try to resolve the problem. Unfortunately, it turned out the issue was extremely difficult to pin down. 

Enter technician Darren Perkins! First, he gave his time to drive out with us to experience the problem for himself and listen to our frustrations. He was extremely understanding and was absolutely brilliant in assuring us he would find a solution. He went on to handle the whole situation very professionally and thoroughly and kept us up to date with his progress, reassuring us every step of the way!

The conclusion: Darren is a man of his word. After much investigation, he discovered the cause and fixed the issue! Not only that, he would not let us take the car back without first coming out with us again to make sure we were completely happy he had sorted it. He turned a really stressful situation into a great success, converting Hazel and I into very happy customers who will come back and buy our next car from you when the time comes.

On the back of this, we have taken out a 3-year service plan and look forward to many years of stress-free driving. 

So, thank you to you and your team, superb service all round"

- Chris Parrock

 

"We have recently purchased a used VW Up from a member of your sales team Larenzo  from whom we received such outstanding customer service that we feel it should not go unmentioned.  From the outset, he was very knowledgeable, efficient and gained an understanding of our needs and requirements.  He appreciated that we were looking for peace of mind and he really did ensure we were kept updated throughout the week and everything was followed through.   He covered all your products and services but related to our personal circumstances.  Nothing was too much trouble and he brought a smile to our faces; he made my daughters first car feel and look like brand new and we cannot thank him enough. He made it a special memorable experience for her and we felt really valued as customers. Larenzo went that extra mile and even came in Sunday on his day off to personally hand over the keys as unfortunately Adele going to school in Stratford upon Avon and swimming in a national swimming competition on Saturday it was the only time we could come to Wolverhampton.

 

Perhaps you would be kind enough to pass on our sincere thanks and appreciation to Larenzo because it is such a rarity these days to receive such outstanding customer service.  We will certainly recommend him to family and friends and come back when we need to purchase another car."

- Julie Reeves

 

Dear Andrew,

My Wife and I have been using VW Wolverhampton Service Department for the repair and maintenance of our Volkswagen car for a number of years now, during this time we have received excellent service and support from the service department and support staff within the organisation, We would like to give our special thanks to Mr Dean Beaddows for the professional job and service he has provided over the years and his team Stevie and colleagues, Many thanks for their hard work and achievements, going forward I have already recommended VW Wolverhampton Service Department to family and friends and hope this excellent (above excellent) standard will continue.

Mr & Mrs Thompson

“I have received excellent service, 5 Stars, from Tom Morgan at your Stourbridge branch. He was very attentive and helpful with my questions.”

- June Buchanan

 

“I took delivery of a Skoda Octavia 220PS DSG from Trust Skoda at Stourbridge. I felt today that I must take this opportunity to write to you about a superbly presented motorcar drive and to give an appreciation of an exceptional level of customer service I received from Emma Cooper.

Emma was very professional and kind in the way she dealt with all of the paperwork preliminaries and then followed the presentation of my new car and instructions on the controls.” 

- Peter Ablett 

 

“Picked up my car today, very pleased, happy with all aspects of the transaction, Richard, Thomas and all staff gave A1 service. Whole experience brilliant, keep up the good work and thanks.”

- Garth Wyles

 

-Mr Wainwright

 

 

 - Mr Sturgess 

 

"My experience from enquiry through to handover has been superb; most importantly, the Fabia is of outstanding build quality with trim & gadgets to match. As good as I have seen after many years in the auto industry. The handover threw up some lovely touches which I won’t spoil by revealing, just to say they put the icing on the cake. For me, the best measure of how good a company gets rated is often dependent on how well occasional problems are dealt with; Trust Skoda Redditch are a great example of how to do it. I have no reservation in recommending this dealer and the Skoda car range. Go have a look, you’ll be pleasantly surprised by both the quality and value for money of the cars. I can’t think there is anywhere better to go for a Skoda car and any of the team will look after you well"

Mr S Hemus - Trust Skoda Redditch

 

Published 21 Mar 2019  under