Wolverhampton - Stourbridge - Redditch

At Trust Group UK we pride ourselves on delivering excellent customer services to all of our customers across our network.

These are just a few of the amazing testimonials that our customers sent to each of our fantastic teams across all our sites across the Midlands.

Have a look through and if you want, you can leave us your review via Google for each of our dealerships.

 

Chloe Sutcliffe

I just wanted to pass on a message that the car I purchased is running smoothly and we are delighted with it. We can not fault it in any way, I am loving the reverse camera a little too much!

Could I also take this opportunity to say a big thank you for everything you did in order for us to purchase our car. Myself and my dad are very thankful and it’s lovely to have been looked after by yourself! I hope all is well with you and a big thank you again!

Anne Rees

I have just purchased a CITIGO. I thought I would like to tell you how much Tom Morgan has helped me and my husband.

I must have been one of the worst customers he has dealt with as I changed my mind twice!

Peter Collard

We made an appointment to discuss the new Karoq. You were exceptional at listening carefully, taking things in, allowing us a part-exchange and extended test drive.

At all times your very warm and personable manner was evident and you were relaxed, humorous, and engaged during the whole three hours of our discussions and negotiations.

Your team made the whole process a pleasurable one and we thought you should know.

Mr Lorimer

I have just purchased a Skoda Karoq and would like to say how impressed I was with your level of service, particularly Tom Wilkes.

This was the first time I had ever purchased a new car. It was a bit like walking into the unknown.

I found Tom very helpful and nothing was too much trouble. I hope that when I come to do the next deal Tom is still with you.

George Dickins

Hello Liam, Just to let you know I was really pleased with the handover of my new Octavia by Lewis Stockman.

Lewis did everything very professionally and he explained everything to me, he explained how to use the DSG as this is my first auto box, so I will definitely give you all a 5 stars.

I would also like to say what a very pleasant receptionist you have in Julie she is very good, thanks to everyone.

Chris Pannock

I am writing to express my thanks and appreciation for the support I have received from your staff. So first, congratulations on putting together a great team!

Whilst driving our vehicle home to Bidford-on-Avon, we noticed a problem with the engine. Enter technician Darren Perkins!

First, he gave his time to drive out with us to experience the problem for himself and listen to our frustrations. He was extremely understanding and was absolutely brilliant in finding a solution. He kept us up to date with his progress, reassuring us every step of the way. After much investigation, he discovered the cause and fixed the issue!

He turned a really stressful situation into a great success, converting Hazel and me into very happy customers who will come back and buy our next car from you when the time comes.

Joy Edwards

My name is Joy Edwards I recently made a humungous mistake in changing my luxurious Lexus NX for a Fabulous mini only to realise I had made a mistake! I contacted many garages for help and received none that is until on evening at 10.30 at night James Dyke

Contacted me to say he would help sort my situation and yes while my new car maybe lost a few luxuries he sorted it!

I just want the Trust Group to know that he went out of his way to sort it all and he has after many emails trying to make my money loss more bearable he did it.

On Friday he delivered the car and nothing was too much trouble

In these dreadful times, high praise to him and I hope as a group he can be rewarded

Kate Mitchell

Hi Scarlett, Thanks for checking in, I’m loving the car!! Only been out a couple of times so far but I’m getting used to the new clutch and gearstick. I keep showing everyone pictures and showing it off.


Thank you for everything you’ve done, most of the car salespeople I’ve met looking for cars have been annoying and pushy but you were so helpful and kind. Can’t thank you enough !!

Victor Bruntall

Hi Emma, I would just like to thank you for the fantastic customer service you have given me on my Mobility renewal and my new Tiguan Match, the service was without any pressure sales the process seamless.

Every question I had you sorted out by the return of day. I have purchased a new car every 3/4 years working in local government, and have had all the major brands and you are the most effective salesperson I have ever dealt with.

This will be my 2nd mobility car and the standards at your Dealership are second to none.

Mrs S Hossain

I am extremely satisfied with the service I have received. I was seen immediately, offered a hot drink, and kept up to date throughout my wait as to what the mechanics were doing and how long I was likely to wait.

Car was ready a lot quicker than I expected with a beautiful complimentary wash and Hoover. Jess (as always) is the star of VW Stourbridge - professional and friendly and a credit to you

Mrs E Lane

Your sales lady Alexandra Gregory has been extremely helpful from the day we came to look at an up! to when we purchased our new up!

She has explained everything in detail which was most helpful as I have not changed my car in quite a number of years, obviously, cars have changed and she was very patient.

The service we have received we could not fault, certainly my husband and I would recommend friends and family take a look at Stourbridge Volkswagen before going anywhere else. Thank you.

Frederick and Karyn Goodwyn

We would like to say a very big thank you to VW Stourbridge, we have just received our VW golf and Darryl Hambridge went above and beyond all expectations, we cannot thank him enough.

We live in a village location and found ourselves unable to get out of our home due to the heavy snow. Darryl came to dig us out, drove us to pick up our car, and drove us back home.

We were in incredibly safe hands. We commend this man for everything he has done for us and we would not hesitate to return to VW Stourbridge in the future.

Phil Castleton

I received nothing but excellent customer service from everyone and you folks have got it spot on.

Ben Thomas especially had excellent customer service, was honest, respectful, friendly. trustworthy and made the whole experience a pleasure.

I have no intention of going elsewhere and a deal will appear somewhere in the next year I am sure. Thank you all.

Want to leave us a review?

You can leave our Volkswagen Stourbridge team a review via Google.

Simply click the link to leave us a review https://g.page/r/CUfMXbOiQAFKEAg/review 

Gemma Best

I am a Motability customer and I felt I needed to provide feedback on your team at Stourbridge Skoda, particularly Emma Cooper.


From the moment we emailed expressing that we may be interested in a vehicle we were met with exceptional customer service. Including a walk-around video of the car, I was considering.


We booked an appointment and your staff greeted us as soon as we arrived. All covid measures in place but still very welcoming. Emma answered all of my questions and was genuinely happy to help. I've not experienced that with some of the dealerships I have been to and it was extremely refreshing and a credit to the dealership.

Although the car didn't quite suit my needs this time, I will not hesitate to return to Skoda when it's time to renew again. I would really like to praise Skoda for their customer service that they provided us throughout. I did contact Emma to let her know that unfortunately we weren't going with Skoda this time (mainly due to size) and she was grateful we had let her know and hoped we would consider you in the future. We definitely will

Want to leave us a review?

You can leave our Trust Škoda Stourbridge team a review via Google.

Simply click the link to leave us a review: https://g.page/r/CTl3KRwdSD1mEAg/review

Julie Reeves

We recently purchased a VW Up! from a member of your sales team who gave us outstanding customer service.

Lorenzo was very knowledgeable, efficient and gained an understanding of our needs and requirements. He knew that we were looking for peace of mind.

We were kept updated regularly. Nothing was too much trouble and he brought a smile to our faces; he made my daughters first car feel and look brand new.

He made it special and a memorable experience for her and we felt valued as customers. We cannot thank him enough. We will certainly recommend him to family and friends.

Want to leave us a review?

You can leave our Volkswagen Wolverhampton team a review via Google.

Simply click the link to leave us a review: https://g.page/r/CQb2azAzf50mEAg/review

Doug and Mary Westwood

Dear Daniel, we arrived home in our new vehicle safely. Thank you. Thank you again to ALL of you Involved in us buying our lovely car

Tony Raphael

I had a problem with the satnav SD card which had developed a fault. Skoda UK nor my local Skoda agents in Gloucester seemed able to help.

I had bought the car last year from Trust Skoda Wolverhampton I phoned and spoke to Julie – she called me back quickly to say there would be a replacement card available for me to pick up on my way to Scotland. I drove up from Gloucestershire and called in, the new card was waiting for me, fitted and away with hardly any interruption of my journey – brilliant!

I would like to thank Julie and the Parts Manager for their help.

Mr and Mrs Pinches

We wish to thank you for the excellent service we received recently when purchasing our new car. It was so refreshing to come into the showroom and be greeted by Ugo. Who was polite, pleasant, and understood all our needs.

Such a change from previous dealerships who were very pushy. We cannot recommend them highly enough.

Want to leave us a review?

You can leave our Trust Škoda Wolverhampton team a review via our Google My Business page.

Simply click the link to leave us a review: https://g.page/r/CSFcO9dH-tJhEAg/review

John Martin

My wife and I got our last 3 family cars from VW. The most recent customer experience we received from Mr Jon Deakin and his team in your Redditch branch was nothing short of total excellence, this is a level of customer service we have never experienced before and for that I am eternally grateful. I was already more than happy with VWs service but this has only enforced my customer loyalty.

Mrs G William

I picked my new T-Roc up from VW Redditch last Friday and want to say a huge ‘Thank you’ to Alex and her manager Paul for making it a really professional and special experience.

I had a bad experience with a PCP in the past but I have been thrilled with the service from these people so far. Nothing was too much trouble, Alex was friendly, knowledgeable and it really was service with a smile. Paul gave sound advice and made me feel more comfortable about the PCP procedure.

Whilst it might not be for everyone the unveiling was exciting – it's not every day you drive away in a gorgeous new car.

Ms L Whyte

I am extremely satisfied with the courtesy and efficiency shown to me at Redditch Volkswagen when I had my car serviced.

The staff are so nice they cannot do enough to help you including one of the service staff taking me out in my car to show me how to use some of its accessories.

They all need a big pat on the back for their customer service skills.

Want to leave us a review?

You can leave our Volkswagen Redditch team a review via Google.

Simply click the link to leave us a review: https://g.page/r/CSXDs30bJIQKEAg/review

Dr R Lambert

As expected, professional, friendly, and engaging customer service from all the team at Skoda Redditch, from front of house to the service bays. You really do make the burden of car care far easier!

Mr S Hemus

My experience has been superb; My Fabia has outstanding build quality with trim & gadgets to match.

As good as I have seen after many years in the auto industry. The handover threw up some lovely touches which I won’t spoil by revealing, just to say they put the icing on the cake.

Trust Skoda Redditch are a great example of how to do handovers. I highly recommend this dealer and their Skoda car range.

Go have a look, you’ll be pleasantly surprised by both the quality and value for money of the cars. I can’t think there is anywhere better to go for a Skoda car. The team will look after you well.

Peter Stanford

This week I booked my Superb in for unscheduled work. A loan car was conveniently arranged. I was kept informed throughout, Kevin went the extra mile in terms of speaking with the manufacturer to negotiate a significant contribution towards the cost of repair; much appreciated.

This care and commitment from your team is why I am on my third Skoda, my partner has had two and we always come to Trust Skoda in Redditch for sales and service. Great work!

Mrs G Wootton

From the first phone call re the possibility of a new car, to its collection on 6th February 2015. I could not have received better service. Emma, two managers, and others made me feel comfortable, valued and all went beyond my expectations.

You can be assured of my business, and I trust your success will continue in the future.

Want to leave us a review?

You can leave our Trust Škoda Redditch team a review via Google.

Simply click the link to leave us a review: https://g.page/r/CWu37aUMuEHHEAg/review